Returns:
We are happy to offer a full refund for unused products. To be returned the product has to be unused and in the original packaging. We cannot accept returns for product for which the packaging has been destroyed. We offer the refund for the price of the purchased products. Shipping charges and taxes on the shipping charges are not refundable.
A refund request has to be received within 10 days of the order/s delivery date (as stated by Canada Post in accordance with the package/s tracking number).
The buyer is responsible for returning the item(s). We encourage our clients to send the return through a shipping method that provides insurance and tracking number. We are not responsible for damaged or lost returned merchandise. In the case of a lost or damaged return a refund will not be issued.
To return a product that you purchased from Fendrihan.com, contact us to request a return merchandise request. If you send us a message via our Contact Us page, it should include:
1. Your full name?2. A valid email address?3. Your shipping address and telephone number?4. Your order number?5. A description of the item(s) returned
Return Refunds:
We will issue a full refund to your credit card for the price of any item that you return and taxes paid on item/s value (minus the shipping charges and taxes on shipping charges), if we receive your product return request within 10 days of the delivery date. We do not accept product return requests after 10 days.
It takes up to 30 business days to process the return and refund. Business days do not include weekends or holidays. Please note that your financial institution could take up to seven business days to reflect this transaction. If you have any questions about your return, please contact us.
Exchanges:
We do not offer exchanges for returned products.
Damaged or Defective Items:
We do not offer refunds for damaged or defective items. Contact us immediately if your order arrives damaged or if an item is defective. We will send out a replacement and arrange to have the damaged or defective item returned to us.
Business Days:
A business day is a regular work day. Business days do not include weekends or statutory holidays.
No Liability for Customer Data Entry Errors or Customer Absence:
We are not responsible for customer errors in delivery address entry or if customer is not available to receive the order. Please review your order and contact us immediately if you find mistakes.
In case that the order gets returned to us due to a customer data entry error or customer absence, we can:
Issue a Refund: We will issue a refund if you choose to cancel your order after such an instance of non-delivery. We will deduct the original shipping fee from your refund, as well as any additional charges/penalties Canada Post applies for returning the package to us.
--OR--
Reship: In such cases, additional fee(s) will apply to reship your goods.
No Responsibility for Customs Duties and Fees:
We have no control and we are not responsible for duties, taxes or fees charged by customs or postal service at the destination country.
Canadian customers WILL NOT be charged any duties or brokerage fees since we ship from a Canadian location. GST/HST, PST still apply.
Non-Canadian/International customers, please verify taxes and duty schedules with your local customs authorities before placing your order. If an order is returned to us due to customer/s refusal to pay the applicable duties, taxes or fees we will issue a refund. We will deduct the original shipping fee from your refund, as well as any additional charges/penalties Canada Post applies for returning the package to us.
If an order is returned to us due to the customer/s refusal to pay the applicable customs duties, taxes or fees we will not reship.
