We are happy to offer a full refund for unused products. To be returned the product has to be Unused and Unopened (in the original packaging). We cannot accept returns for open products or products for which the packaging has been destroyed. You can determine if an item is suitable for return by following a simple common sense rule: if the item is in the condition you would like a new item you’ve purchase to be, then it is acceptable as a return. Remember that we have to re-stock this item so another customer can purchase it.
We offer the refund for the price of the purchased products(plus applicable taxes). Shipping charges and taxes on the shipping charges are not refundable.
IMPORTANT: In cases when a return is made for an order that benefited from free shipping, we will deduct our initial shipping costs from the refunded amount if, after returns, the order total drops under the free shipping required value (i.e. CAN$75.00).
For example, your initial order was CAN$150.00 and benefited from free shipping. After returning items totalling CAN$120.00, your order drops to CAN$30.00, an amount that would not be eligible for free shipping. In this case, we will deduct our initial shipping costs from the amount that will be refunded to you.
The buyer is responsible for returning the item(s). We encourage our clients to send the return through a shipping method that provides insurance and tracking number. We are not responsible for damaged or lost returned merchandise. In the case of a lost or damaged return, a refund will not be issued.
To return a product that you purchased from Fendrihan.com, contact us for a return merchandise request. If you send us a message via our Contact Us page, it should include:
1. Your full name
2. A valid email address
3. Your shipping address and telephone number
4. Your order number
5. A description of the item(s) returned
We will issue a full refund to your credit card (or other payment method) for the price of any product that you return and applicable taxes paid on the product’s value (minus the shipping and handling charges and applicable taxes on the shipping and handling charges), if we receive your product return request within sixty (60) days of the delivery date.
If we receive your product return request after sixty (60) days from the delivery date, but within (1) year of the delivery date, we will issue a store credit for the price of any product that you return and applicable taxes paid on the product’s value (minus the shipping and handling charges and applicable taxes on the shipping and handling charges).
We do not accept product return requests after one year.
It can take up to 10 business days to process the return and refund. Business days do not include weekends or statutory holidays (for Ontario, Canada). Please note that your financial institution could take up to seven business days to reflect this transaction. If you have any questions about your return, please contact us.
We do not offer exchanges for returned products.
If you have any questions about our Returns Policy, please feel free to contact us.