Shipping

In this section:

Shipping

We offer free shipping for qualified Canadian orders over $CDN50.00 and qualified U.S. orders over $USD75.00 (in both cases before applicable taxes and shipping and handling charges); some conditions apply. This free shipping offer cannot be combined with any other discounts or promotions.

Unfortunately, because of high shipping costs, we cannot offer free shipping for:

  • • Trade orders (i.e. orders by permitted resellers);
  • • Orders outside Canada and the U.S.A. (subject to the exceptions set out below);
  • • Orders from Canadian Territories (Northern Territories, Yukon and Nunavut); or
  • • Orders from Alaska, Hawaii, US Military Addresses (APO, AFO, etc).

Shipping costs are calculated using automated software. Shipping charges vary depending on the location, size and weight of package.

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Estimated transit times

Canada
Eastern Canada: 2-9 business days
Western Canada: 4-9 business days

USA
CPC Small Package Air: 7-14 business days
CPC Expedited Parcel: 7-10 business days
CPC Tracked Package USA: 7-12 business days
UPS Standard Ground: 4-10 business days
UPS Worldwide Expedited: 2-3 business days

International
UPS Worldwide Expedited: 3-7 business days
TNT Express: 3-7 business days

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Business Days

A business day is a regular work day in Ontario. Business days do not include weekends or Canadian or Ontario statutory holidays.

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Processing Times

Orders received between Monday and Friday are usually processed within two business days. Orders are not processed on statutory holidays or weekends. Orders received on Saturday and Sunday are usually processed by 6PM on Tuesday.

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No On-time Guarantee

We have no control over shipping carriers, their operations, or events that affect their delivery schedules. Therefore, we do not guarantee on-time delivery.

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No Liability for Customer Data Entry Errors or Customer Absence

We are not responsible for any errors you make in order's contents, delivery address entry or if you are not available to receive the order. Please review your order and contact us immediately if you find mistakes. In case your order gets returned to us due to your data entry error or your absence at the time of delivery, we can:

  • • Issue a Refund: We will issue a refund if you choose to cancel your order after such an instance of non-delivery. We will deduct the original shipping fee from your refund, as well as any additional charges/penalties Canada Post (or other shipping carrier) applies for returning the package to us; or
  • • Re-ship: In such cases, an additional fee will apply to reship your goods.

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No Liability for Damages Caused by Inclement Weather

The risk of loss of any Product(s) ordered through this Site shall transfer to you upon delivery of the Product(s) to the shipping carrier.  For example, and without limiting the generality of the foregoing, we have no control over and are not responsible for weather-related damages occurred during Product transit after shipping, such as, but not limited to, Product breakages due to freezing.

 

NOTE: This Shipping Policy is incorporated by reference into the Terms of Use and does not set out all of the terms and conditions that may be applicable to your transaction (see full Terms of Use in this regard). In the event of a conflict between this Shipping Policy and the Terms of Use, the Terms of Use shall take precedence to the extent of the conflict.

If you have any questions about our Shipping Policy, please feel free to contact us.

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