- Transit times
- Business Days
- Processing Times
- No On-time Guarantee
- No Liability for Customer Data Entry Errors or Customer Absence
- No Liability for Damages Caused by Inclement Weather
- No Responsibility for Customs Duties and Fees
We offer Free Shipping for qualified Canadian orders over $50 and USA orders over $75 before taxes; some conditions apply. Eligible customers must select the FREE SHIPPING - $0 option on the shipping page, during the checkout process, to take advantage of the offer.
Unfortunately, because of high shipping costs, we cannot offer free shipping for:
- Wholesale orders
- Orders outside Canada and the U.S.A.
- Orders from Canadian Territories (Northern Territories, Yukon and Nunavut).
- Orders from Alaska, Hawaii, US Military Addresses (APO, AFO, etc).
Shipping Costs are calculated using automated software. Shipping charges vary depending on the location, size and weight of package. Due to requirements set by credit card companies, we can ship ONLY through methods that provide tracking number and insurance.
Eastern Canada: 2-9 business days
Western Canada: 4-9 business days
Small Packets Air: 7-14 business days
Expedited Parcel: 7-15 business days
Xpresspost Parcel: 5-8 business days
Xpresspost: 3-7 business days
Purolator: 3-5 business days
A business day is a regular work day. Business days do not include weekends or Canadian statutory holidays.
Orders received between Monday and Friday are usually processed in two business days. Orders are not processed on statutory holidays or weekends. Orders received on Saturday and Sunday are usually processed by 6PM on Tuesday.
No On-time Guarantee
We have no control over shipping carriers, their operations, or events that affect their delivery schedules. Therefore, we do not guarantee on-time delivery.
No Liability for Customer Data Entry Errors or Customer Absence
We are not responsible for customer errors in order's contents, delivery address entry or if customer is not available to receive the order. Please review your order and contact us immediately if you find mistakes.
In case that the order gets returned to us due to a customer data entry error or customer absence, we can:
Issue a Refund: We will issue a refund if you choose to cancel your order after such an instance of non-delivery. We will deduct the original shipping fee from your refund, as well as any additional charges/penalties Canada Post applies for returning the package to us.
Reship: In such cases, an additional fee will apply to reship your goods.
No Liability for Damages Caused by Inclement Weather
We have no control over and are not responsible for weather-related damages occurred during product transit after shipping, such as, but not limited to, product breakages due to freezing. Please consult the weather forecast for the estimated transit period and take into consideration freezing warnings.
No Responsibility for Customs Duties and Fees
We have no control and are not responsible for duties, taxes or fees charged by customs or postal service at the destination country.
Canadian customers WILL NOT be charged any duties or brokerage fees since we ship from a Canadian location. GST/HST still apply.
Non-Canadian/International customers, please verify taxes and duty schedules with your local custom authorities before placing your order. If an order is returned to us due to customer refusal to pay the applicable duties, taxes or fees we will issue a refund. We will deduct the original shipping fee from your refund, as well as any additional charges/penalties Canada Post applies for returning the package to us.
If an order is returned to us due to customer's refusal to pay the applicable customs duties, taxes or fees we will not reship.
We charge GST/HST for all Canadian orders.
If you have any questions about our shipping policy, please feel free to contact us.