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Shipping

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Shipping

We offer free shipping for qualified Canadian orders over $CDN50.00 and qualified U.S. orders over $USD75.00 (in both cases before applicable taxes and shipping and handling charges); some conditions apply. This free shipping offer cannot be combined with any other discounts or promotions.

Unfortunately, because of high shipping costs, we cannot offer free shipping for:

  • • Trade orders (i.e. orders by permitted resellers);
  • • Orders outside Canada and the U.S.A. (subject to the exceptions set out below);
  • • Orders from Canadian Territories (Northern Territories, Yukon and Nunavut); or
  • • Orders from Alaska, Hawaii, US Military Addresses (APO, AFO, etc).

Shipping costs are calculated using automated software. Shipping charges vary depending on the location, size and weight of package.

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Estimated transit times

Canada
Eastern Canada: 2-9 business days
Western Canada: 4-9 business days

USA
CPC Small Package Air: 7-14 business days
CPC Expedited Parcel: 7-10 business days
CPC Tracked Package USA: 7-12 business days
UPS Standard Ground: 4-10 business days
UPS Worldwide Expedited: 2-3 business days

International
UPS Worldwide Expedited: 3-7 business days
TNT Express: 3-7 business days

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Business Days

A business day is a regular work day in Ontario. Business days do not include weekends or Canadian or Ontario statutory holidays.

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Processing Times

Orders received between Monday and Friday are usually processed within two business days. Orders are not processed on statutory holidays or weekends. Orders received on Saturday and Sunday are usually processed by 6PM on Tuesday.

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No On-time Guarantee

We have no control over shipping carriers, their operations, or events that affect their delivery schedules. Therefore, we do not guarantee on-time delivery.

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No Liability for Customer Data Entry Errors or Customer Absence

We are not responsible for any errors you make in order's contents, delivery address entry or if you are not available to receive the order. Please review your order and contact us immediately if you find mistakes. In case your order gets returned to us due to your data entry error or your absence at the time of delivery, we can:

  • • Issue a Refund: We will issue a refund if you choose to cancel your order after such an instance of non-delivery. We will deduct the original shipping fee from your refund, as well as any additional charges/penalties Canada Post (or other shipping carrier) applies for returning the package to us; or
  • • Re-ship: In such cases, an additional fee will apply to reship your goods.

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No Liability for Damages Caused by Inclement Weather

The risk of loss of any Product(s) ordered through this Site shall transfer to you upon delivery of the Product(s) to the shipping carrier.  For example, and without limiting the generality of the foregoing, we have no control over and are not responsible for weather-related damages occurred during Product transit after shipping, such as, but not limited to, Product breakages due to freezing.

NOTE: This Shipping Policy is incorporated by reference into the Terms of Use and does not set out all of the terms and conditions that may be applicable to your transaction (see full Terms of Use in this regard). In the event of a conflict between this Shipping Policy and the Terms of Use, the Terms of Use shall take precedence to the extent of the conflict.

If you have any questions about our Shipping Policy, please feel free to contact us.

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Holiday Shipping Schedule for 2014

We thank you for choosing us as your holiday shopping destination. During this time of the year, we will do our best to process and ship your orders as fast as possible, as we would like you to receive your gifts on time. To this end, there are a few things that are worth considering when placing your order.

This time of the year sees great volumes of parcels being shipped, and postal services and couriers will drop their on-time guarantees and possibly run one or two business days behind schedule. Please use our "Quick shipping cost estimate" tool, located in the shopping cart page to determine your parcel's transit time (and add 1 or 2 business days to that estimate for safety).

Though the "Quick shipping cost estimate" is the best tool to determine transit times, here is a quick guide with he best dates to order by based on your location and type of shipping service:

Canada
Free Shipping
Ontario and Quebec: order by December 18.
Western and Eastern Canada: order by December 15.
Newfoundland and Labrador, Canadian Territories*: order by December 12. 

UPS Standard Ground
Ontario and Quebec: order by December 21.
Western and Eastern Canada: order by December 18.
Newfoundland and Labrador, Canadian Territories*: order by December 16.  

UPS Expedited
Canadian Provinces: order by December 22.
Canadian Territories*: order by December 17.  

*Note: Orders to certain locations in the Canadian Territories can take longer than noted.

United States
Canada Post Small Packages Air
Order by December 5.

Free Shipping
Order by December 12.

UPS Standard Ground
Central and Northeast USA: order by December 16.
Southeast, Northwest and West USA: order by December 14.

UPS Expedited
Order by December 22.

International Orders*
Canada Post Small Packages Air
Order by December 5.

UPS Expedited/Canada Post XPress Post
For most of Western Europe and Asia: order by December 17.

*Note: Orders to certain countries or territories can take longer than noted.

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